eight disciplines problem solving
Problem solving tools
Ishikawa diagram
also known as
cause-and-effect
or
fishbone diagram
Pareto chart
or
Pareto diagram
5 Whys
5W2H
(who, what, where, when, why, how, how many or how much)
Statistical process control
Scatter plot
design of experiments
Check sheet
Histograms
FMEA
Flowchart
or
process map
Complaint system
Corrective and preventive action
failure mode and effects analysis
Fault tree analysis
Quality management system
(
QMS
)
eight dimensions of quality
Problem solving
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